SHIPPING & RETURNS
Shipping Policy
At ChicHope, we believe in providing the best shipping experience to our customers. Our shipping methods are efficient and our packaging is done with utmost care to ensure that your products reach you in perfect condition. We aim to keep our shipping costs transparent and affordable, so you can shop with peace of mind.
We understand the importance of transparency, which is why we strive to communicate our shipping policy in plain, straightforward language. This helps in building trust and ensures that our customers stay loyal to ChicHope. We are committed to making your shopping experience delightful from start to finish.
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Shipping & Delivery
At ChicHope, we strive to give your order, our first priority! We ship out your orders within 24-72 hours from the order date unless otherwise stated on our top notification bar. Orders placed on the weekend and select holidays are processed on the next business day.
If we have trouble verifying your shipping address your order may be delayed 24 - 48 hours. Orders with out of stock item(s) may take up to an additional 5 business days to process and ship.
We use USPS as our shipping carrier to send out our packages and the amount of days it may take to reach are as follows, according to which shipping method is selected:
Standard shipping is USPS First Class, 5-10 days to most locations.
Expedited shipping is USPS Priority, 2-5 days to most locations.
International shipping is USPS First Class,1 to 4 weeks to most locations.
Expedited International shipping is USPS Priority, 6-15days to most locations.
Once your order has been shipped out ChicHope has no control over USPS delays nor are we responsible for lost packages.
INTERNATIONAL ORDERS:
International orders will take slightly longer to be delivered depending upon the carrier selected. ChicHope has no control over delays that may occur depending on your country's regulations.
USPS: 7-21 days
(Please note: ChicHope is not responsible for customs, duties or tax fees incurred on international deliveries.)
INCORRECT ADDRESS:
We always ask the customer to make sure the address provided is correct as ChicHope is not responsible for reshipping any packages that were returned due to incorrect address. ChicHope is not be liable to pay shipping cost for the next shipment. We will reship your order once the invoice for shipping is paid. In the case that the shipment is returned to our facility you will receive an email from our customer service team, all original shipping fees will be deducted from final refund plus a 10-25% restocking fee in event shipment is returned to our facility.
Return & Exchange Policy
RETURNS & REFUNDS FOR RETURNS:
At ChicHope, we pride ourselves on crafting all-natural skincare solutions with your safety and well-being in mind, or select from the best Natural product in market .Because of this commitment, and in consideration of hygiene standards, we do not accept returns or Exchanges.
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Understanding the challenges of purchasing skincare online, we’ve made it easier for you to explore our offerings. Our natural organic derived Hair, face and body products as well as our beauty cosmetic products.
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Your satisfaction is paramount to us. While we’re confident you’ll adore our products, if for any reason you’re not completely satisfied, please don’t hesitate to reach out. We’re dedicated to ensuring you have a positive experience and will do everything we can to address any concerns.
It’s important to note that while we strive to create products suitable for all or import from a confirmed seller , ChicHope cannot be held responsible for individual reactions to specific ingredients. Each product on our website includes a detailed description and a full list of ingredients. If you have known sensitivities to any ingredient listed, we advise against using the product.
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At ChicHope, we’re here to empower you to make informed skincare choices and to provide you with products that prioritize your skin’s health and happiness and for that it should be a kind of communication between you and us as I made easier for our customers to message us directly from our website .
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ORDER CHANGES & CANCELLATIONS
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Once an order is placed, we cannot accept cancellation or changes. Orders work through our processing system quickly. As a result, once your order is submitted, we cannot accept cancellations or changes.
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EXCHANGES:
If you purchase a product that doesn’t agree with your skin, but you want to continue using our line of skincare, we are more than happy to assist you in finding product(s) that are better suited for your skin type. Again, due to the nature of our business and personal hygiene, we cannot refund your original purchase or exchange those products. Please do not hesitate to contact us and ask for our recommendations and we can discuss alternatives. We are here to help you find the perfect product(s).
If you should need further information regarding a return or exchange of any ChicHope product(s), please email or call.
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Customer Service Department Information:
Email: chichope2021@gmail.com
Web message option available
Operation Hours: M-F 9:00 AM – 5:00 PM (Mountain standard time)
We believe in creating a seamless shopping experience, which is why we are dedicated to providing clear and concise information about our return & exchange policy. Your satisfaction is our priority, and we want to ensure that you can shop with confidence at ChicHope .