Chichope Natural – Shipping Policy

At Chichope Natural, each order is carefully prepared to ensure freshness and quality.

Processing Time:

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once an order is placed, it is immediately sent for processing and cannot be modified or canceled.

Shipping Time:

Estimated delivery times:

Standard Shipping: 3–7 business days

Extended delays may occur due to carrier issues, weather, or high demand.

Please note that shipping times are estimates and not guaranteed.

Shipping Address:

Customers are responsible for providing a complete and accurate shipping address at checkout.

Chichope Natural is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages:

Once an order has been shipped, it is in the hands of the carrier.

We are not responsible for lost, stolen, or delayed packages

Customers must contact the shipping carrier directly for delivery issues .

Marked as Delivered:

If a package is marked as delivered but cannot be located:

Check with neighbors or your local carrier

Contact the shipping provider

We do not replace or refund orders marked as delivered.

Damaged Shipments:

If your order arrives damaged, you must contact us within 48 hours of delivery at chichope2021@gmail.com with

photo evidence.

If approved, we will issue a replacement only.

Shipping Fees:

Shipping fees are non-refundable

Customers are responsible for all shipping costs, including any re-delivery fees if applicable.

Chichope Natural – International Orders

We proudly offer international shipping; however, customers must review the following terms carefully before

placing an order.

Processing & Shipping Time:

Orders are processed within 1–3 business days

International delivery typically takes 7–21 business days, depending on the destination and carrier

Delays may occur due to customs, weather, or local postal services and are outside our control

Customs, Duties & Taxes:

International orders may be subject to:

Customs fees

Import duties

Local taxes

These charges are the sole responsibility of the customer.

Chichope Natural is not responsible for any additional fees imposed during or after shipping.

Customs Delays & Restrictions:

We are not responsible for:

Delays caused by customs processing

Packages held, restricted, or rejected by customs authorities

Customers are responsible for ensuring that ordered products comply with their country’s import regulations.

Lost, Stolen, or Delayed Packages:

Once your order has been shipped:

We are not responsible for lost, stolen, or delayed international shipments

Customers must contact the shipping carrier directly for assistance

Incorrect Address / Failed Delivery:

If an order is returned due to:

Incorrect address Failure to claim the package , The customer is responsible for any re-shipping fees.

No Returns or Exchanges:

Due to the nature of our natural skincare products, we maintain a strict no return, no

exchange policy on all international orders.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at chichope2021@gmail.com with photo proof.

If approved, we will issue a replacement only. No refunds will be provided.